FAQs

Yes! Your treatment choices are up to you. You can receive palliative care at the same time as treatment meant to cure you or simply maintain an optimum level of health.

Palliative care services are covered by most insurance plans. Financial assistance is also available for those unable to pay. Please contact us to discuss your needs and let us help you determine coverage eligibility and fees.

Unlike hospice care, which is limited to the last six months of life, palliative care is appropriate at any age and at any stage of a serious illness. It can be provided along with treatment intended to cure your illness.

Pallitus Health, a program of Hosparus Health, is committed to creating and sustaining a diverse and inclusive workforce. We consider all qualified applicants for available positions without regard to race, national origin, gender, age (40 and older), disability, religion, military status, gender identity, genetic information, sexual orientation, or any other class protected by law.

Palliative care is patient-centered medical care for anyone facing a serious illness. The goal is to improve your quality of life by focusing on relief from symptoms and the stress of the illness. Our team accomplishes these goals through expert symptom management, education of the disease, connection with community resources (based on psychosocial needs), and assessment of goals to guide your plan of care. It can be provided along with current treatments designed to cure and/or support your illness.

Hosparus Health, Pallitus Health Partners, Care Guide Partners PACE, and Care Guide Partners Medical Services comply with all applicable Federal and State civil rights laws and do not discriminate against or exclude any person based on race, color, national origin, age, disability, sex, sexual orientation, gender, gender identity, veteran status, ancestry, marital status, pregnancy, religion, or any other legally protected status.

Hosparus Health, Pallitus Health Partners, Care Guide Partners PACE, and Care Guide Partners Medical Services (collectively “we” or “us”) provide or make available free aids and services (such as qualified sign language interpreters and written information in other formats and languages) to people with disabilities so that they can communicate effectively with us. Free language services (such as a qualified interpreter through a language line service) are available upon request to persons whose primary language is not English or who have Limited English Proficiency (LEP). We also will provide vital admission and other care documents in the person’s requested primary language. If you are a patient, family member, or caregiver and need these services, please contact us at 1-800-264-0521.

If you believe we failed to provide you these services, or discriminated against you in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender, gender identity, veteran status, ancestry, marital status, pregnancy, religion, or other legally protected status, know that you have the right to file a grievance about it (also known as a complaint) with our Civil Rights Coordinator. You can file this grievance in person or by mail, phone, fax, or email.
• If by mail, send your grievance to: Civil Rights Coordinator, Hosparus Health, 6200
Dutchmans Lane, Louisville KY 40205;
• If by phone, call: 1-800-264-0521 (Dial 7-1-1 or TTY number 1-800-648-6056);
• If by fax, send to: 502-719-4215;
• If by email, send to: civilrightscoordinator@hosparus.org.

If you need help filing a grievance, we are available to help you.You also can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, (i) electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or (ii) by mail or phone at:
U.S. Department of Health and Human Services, 200 Independence Avenue, SW Room 509F,
HHH Building Washington, D.C. 20201 or 1-800-368-1019, 800-537-7697 (TDD). Complaint
forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Our patients will continue to receive the following:

• • In-Home and/or virtual Nurse Practitioner and Physician visits
  • In-Home and/or virtual Palliative Care Social Work visits
  • Virtual/Telephone Nurse care coordination and medication management
  • 24/7 telephone access to providers for palliative care needs
  • Medication management for symptom medications
  • Assistance with advance care planning and advance directives

You may want to consider Palliative Care if you or someone you love:

• Does not qualify for hospice care
• Suffers from pain or other symptoms due to ANY serious illness that is not well-controlled
• Requires frequent emergency room visits or repeat hospitalizations
• Is getting sicker or weaker despite efforts to feel better
• Feels overwhelmed and uncertain about the future
• Needs help understanding the health situation and coordinating care

Pallitus Health Partners is a part of the Hosparus Health family but separates our palliative care services from hospice services. We offer an extra layer of support for anyone facing serious illness, providing expert care that is designed to help you make the most of each day.

Our support extends to the patient’s family, caregivers and other loved ones. Pallitus Health Partners is committed to helping people in our community live better, longer. We truly believe that the earlier you call, the more we can help.

Palliative care is appropriate at any age and at any stage of a serious illness such as cancer, heart failure, COPD, dementia, Parkinson’s disease, etc. It can be provided along with current treatments designed to cure and/or support your illness.

No. The palliative care team provides an extra layer of support and works in partnership with your primary doctor.